The registered email address no longer exists, how do I request a new password?

The various articles about usernames and passwords explain that you can always request a new password via the 'Forgot password?' button on https://mijn.weboke.nl/login. However, a problem arises if you no longer use the email address we have on file. We can only send a new password to an email address we already have on file. You can also request a new password via WhatsApp if you provided your mobile number when you registered. Click here for an explanation.

The reason is that if you ask for a new password via a ticket, we can never be sure you really are the right person, and we might end up giving unauthorised people access to your account.

So if you can no longer log in and no longer have access to the email address we have on file, send an email to support@weboke.nl asking for a new password, including a copy of an identity document that clearly shows you are the owner of the account, along with any other evidence that proves this. Only then can we change the email address in our records and give you a new password.