Am I blocked? Release your own IP address

Can't suddenly access your website, your email or FTP, while it works fine for others? Then the firewall on one of our servers might be blocking your IP address. This happens automatically after too many failed login attempts, for example from a phone or mail program with an old password. With Am I blocked? you can check this yourself and release the address yourself.

Checking whether you're blocked

1. In My WebOké, go to Support centre and click the Am I blocked? tab.
2. At IP address (1), you'll already see the address you're currently online with. If you want to check a different address, for example your office's, enter it and click Check.
3. Look at the result under Current situation. In the top right, you'll see the status in one word (2): Not blocked, Blocked or Blocked elsewhere.

The green or orange box (3) shows the explanation. If the address is blocked, you'll see, per server, the type of block (temporary or permanent), the reason, since when, and when the block expires by itself. A temporary block expires by itself, a permanent one does not. If it concerns incorrect login attempts on one of your mailboxes, you'll also see which mailbox it is.

You'll only see the servers where you have a package yourself. If the address is blocked on another server, you'll only see how many servers that is.

Releasing the address yourself

If the address is blocked on a server where you have a package, you'll see the Release IP button. Click it and wait a few seconds. You'll see a message showing which server the address has been released on.

Please note: releasing removes the block, but does not fix the cause. If a device keeps trying with the wrong password, the server will block the address again. So first set the correct password on all your devices, and only release the address afterwards.

You can release an address yourself a limited number of times. How often you've already done this is shown to the right of the buttons, for example Unblocked 0 of 10. If the limit has been reached, or if the address is blocked on a server where you don't have a package, create a ticket. We'll then take a look.

Looking up the cause

With Cause of block (5), you can find out why the address was blocked. You'll see, per server, how often it happened, which mailbox was involved, how many failed logins there were, and what's going wrong, for example Wrong password or This mailbox does not exist on this server. Below that is advice on what you can do. The button works for the IP address you're currently logged in with, if there is or was a block for it.

Creating a ticket

Can't figure it out? Click Create ticket (4). A window opens. At the top (1), you'll see the information about the IP address, which is included automatically. At Your notes (2), fill in what isn't working, since when, and what you've already tried. Then click Send ticket (3). If you'd rather not create a ticket, click Cancel.

The history and the synchronisation

At the bottom is the History of this IP address for the past 24 hours, showing for each block whether it's still active or lifted, and by whom.

The status comes from our servers and is retrieved regularly. At the top of the result, you'll see when this last happened (Last retrieved) and when the Next synchronisation is. Refresh the page after that time to see the latest status.

Not logged in?

If you open the page without logging in, you'll only see the IP address you're online with (1) and the Log in button (2). Once you've logged in, you'll see whether the address is blocked, why, and you'll be able to release it.

The most common causes

• A phone, tablet or mail program with an old or incorrect password. Often it's an old phone or an extra account in Outlook or Mail.
• A device trying to log in to a mailbox that no longer exists.
• An FTP program that keeps logging in with the wrong password.
• Too many login attempts on WordPress, for example caused by a plugin or a saved password in the browser.
• At the office: several people on the same address, one of whom is using the wrong password.

Tip: want to change a mailbox's password or find out where your mail is stored? See Email with WebOké: mailboxes, webmail and your email program.